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Shop Policies

Welcome to Gilding Primal Instinct! please take a moment to review the store policies:

Shipping:

All orders are processed on a made to order basis, and may take up to 2 weeks to ship, depending on current stock. You will be contacted within 24 hours, to confirm the status of your order. Orders are shipped via USPS insured priority mail, which takes 2-4 days within the USA and 6-10 days internationally (see below for further details on International Shipping). If you need expedited shipping or prefer a different carrier, Please contact us prior to placing an order at Sales@GildingPrimalInstinct.com

Customers located in the New York City area are welcome to pick-up their orders at our studio. Please contact us prior to placing an order at sales@GildingPrimalInstinct.com

International Shipping:

Gilding Primal Instinct now allows for international shipping via USPS priority flat rate, which takes 6-10 business days. Due to packaging size constraints, multiple item orders will initially be charged as separate shipments. However, orders with items that fit in one shipment will have any additional fees immediately refunded back to customer.

Unsure if your items will fit in one shipment? Contact us at Sales@GildingPrimalInstinct.com

*Please note, we are not responsible for any delays or additional charges that may result from international import taxes or customs processing.

Returns/Exchanges:

Returns and exchanges are accepted within 7 days of delivery confirmation, and are redeemable for STORE CREDIT only. Items must be returned in all original packaging and in the same condition in which they were sent. Items returned in used condition will be returned to the customer at their expense. Customer is responsible for the cost of shipping unless the item was defective due to a manufacturing flaw. Please contact sales@GildingPrimalInstinct.com if you would like to return or exchange, and you will be provided with the necessary information to proceed.